When are you open?
What are your Christmas opening hours?
Please click here to see our festive opening hours.
Do I qualify for a concessionary ticket?
How long do visits to the museum usually take?
The average visiting time is approximately 1 – 1.5 hours. Due to the COVID situation, we can only admit customers who are waiting into the museum when it is safe to do so, in terms of the numbers of people already present. Therefore, we would greatly appreciate it if you could please keep an eye on the time that you have already spent in MAD and try to keep your visit to a reasonable length. This will allow everyone, including those waiting to be admitted, to enjoy the museum. If a situation arises where the museum is deemed to be at risk of over crowding, we may ask you to restrict the length of your visit. Thank you for understanding.
Can I leave the museum, pop out for some lunch and then come back?
Under ordinary circumstances we have always allowed our visitors to do this, however unfortunately we can no longer allow this due to the ongoing COVID19 situation. We’re really sorry!
Can I take photos?
Do you have toilet facilities?
The museum does have toilets. These are located in the far left hand-corner of the museum (look for the white walls). During the Coronavirus pandemic please note that we are opening the disabled toilet only, this is available for all visitors to use.
Is there somewhere to leave coats and bags?
Can I bring my dog?
Do you have wheelchair access?
Does The MAD Museum cater for special needs?
Is there somewhere to park the coach close by?
Is there somewhere close by we can eat?
Have you always been located on Henley Street?
Can I drop the kids off at MAD and pick them up in an hour?
Do you offer any discounts?
Do you offer educational activities?
Do you offer work experience?
Unfortunately due to the size of the museum we do not offer work experience.