Tickets
Pre-booked tickets are only required during February Half-Term School Holidays
(15th - 23rd February).
.
Tickets can be booked 2 months in advance.
Pre-booking is NOT necessary for visits outside of Warwickshire school holiday periods, you will be able to turn up at MAD without a pre-booked ticket, although at busy times you may be asked to wait until it is safe to admit you and your party.
Ticket Options
Stay Play Explore Break Scheme (Applies to pre-booked days only)
Please email tickets@themadmuseum.co.uk a copy of the tickets from Stay Play Explore. We will then send you a code so you can book tickets on the website. Please bring your STAY PLAY EXPLORE tickets with you on the day so they can be redeemed.
Tesco Vouchers (Applies to pre-booked days only otherwise just bring them with you when you visit on the day)
Tesco Vouchers cannot be used with the booking system so please email tickets@themadmuseum.co.uk stating the day, time and number of tickets you need so we can reserve tickets for you. Alternatively ring on the day you plan to visit and see if we have space. Please bring your vouchers with you on the day so they can be redeemed.
Carers
Carers are entitled to a free visit if they are accompanying a visitor with disabilities. You may be asked to show your documentation to a member of our reception team on arrival. Accepted documents are as follows:
- Disability Living Allowance or Attendance Allowance award letter (dated within the last 2 years).
- Personal Independence Payment letter (dated within the last 2 years).
- A current and valid Blue Badge.
- Letter from GP or consultant (dated within the last 2 years) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.
Gift Tickets
If you have received a gift ticket before March 2021 there has been some changes to the ticket system. This means that some vouchers may need updating so if you have any issues booking tickets please email tickets@themadmuseum.co.uk with your promo code and the type of ticket and amount you have and we will update the system.
Visiting Information
Admission into MAD
- We ask you to please postpone your visit if you or anyone else at home have been recently experiencing symptoms of COVID19, have tested positive, or have been asked to self isolate.
Inside MAD
- We have replaced all of the push buttons used to operate the exhibits with motion activated equivalents. Simply wave your hand in front of the button, when it changes colour from blue to green, you’ve activated the exhibit.
- The average visiting time is approximately 1 – 1.5 hours. When tickets are not pre-booked we can only admit customers who are waiting into the museum when it is safe to do so, in terms of the numbers of people already present. Therefore, we would greatly appreciate it if you could please keep an eye on the time that you have already spent in MAD and try to keep your visit to a reasonable length. This will allow everyone, including those waiting to be admitted, to enjoy the museum. If a situation arises where the museum is deemed to be at risk of over crowding, we may ask you to restrict the length of your visit. Thank you for understanding.
- We have foot operated hand sanitiser stations and other sanitisers at various locations around the museum. Please use them, particularly upon entry to MAD.
- Please be considerate of other visitors who may be making their way around at a different pace to you. Should you need to overtake somebody, please try to respect social distancing guidelines as much you possibly can.
- There are toilets available for use in the museum.
